![]() ![]() Unfortunately, we cannot pull up any recording with the information we have right now. If a piece of wrong information was entered or did not match your bank records, for example, an incorrect zip code, the order would not go through, and the pending charge would eventually fall off after 24 to 48 hours.Regarding the rude behavior of our customer service representative, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. When placing an online order, the bank automatically holds out the amount needed, which is the pending charge you saw on your card. We understand that you had concerns regarding the charge on your card for an order you placed through our website with no order confirmation, and the restaurant did not receive it. Hi *****, we are sorry to hear about your negative experience regarding your recent order using BeyondMenu. PLEASE BEWARE!!!!! If youre ordering online and the merchant uses this website, DO NOT order from them. We had to file a dispute with with bank just to receive the money back because these criminals didnt want to process our refund. Then the rep furthermore begins to get irritated and say I didnt give her a phone number or email or amount to look up when the idiot didnt even ask for that!! They are the worst people literally!!! They will steal your money off your card then act like they have no clue what youre talking about. We just had the bank statement that shows money taken out and a screenshot of the menu website stating there was an error. The customer service rep asked for a confirmation number, I didnt have one since they didnt provide us with one. ![]() They gave us the number to the customer service and they were very rude being that they just stole money from us. Finally got in touch with the restaurant and they hadnt received any order. Literally took our money off of our card and provided no order confirmation code or anything. ![]()
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